The Hartford Small Biz Ahead: 3 Ways Your Small Business Can Measure Customer Service
May 1, 2024
Important metrics to consider when measuring customer service
In a recent article on CMSWire, reporter Michelle Hawley listed the top 11 customer service metrics small businesses should be looking closely at. I highlight the ones that I feel are important when measuring your customers, such as: The net promoter score, customer satisfaction score, and the first response time metric.
Listen HERE
