21 Hats Podcast

ChatGPT, Salesforce CRM, and the Employee-Contractor Dilemma

This week, Loren Feldman and I discuss an “inconvenient truth” about Salesforce CRM, which is that it’s probably not right for most non-corporate businesses. Already using it? I explain how to assess whether it’s worth making the switch to a more affordable platform. Plus: I think the Department of Labor’s new worker-classification law will be a disaster but suggest some fixes. I also have some thoughts about ChatGPT: real potential, not there yet. Listen here.